Why isn't it working in my car?

We went to great lengths to make the SmartDeck compatible with as many cassette players as possible, including factory and after market decks. Unfortunately, there are cassette players that will not work with the SmartDeck. If your SmartDeck is not working in your cassette player, please try it in another cassette player before contacting us. If the SmartDeck works in other cassette players, you may have a player that is not compatible.

Many times there is a special procedure to use when using a cassette adapter (rather than a conventional music cassette). For example, you may need to press the cassette button for 5 seconds while the radio is off. The word "ready" will appear and then you can install the cassette. If you don't do this, then the adapter will be ejected after 2 or 3 seconds of play or could make a lot of noise. Check your own owners manual for this option.