Griffin Technology

I am getting very little range. What can I do?

While the AirClick generally works up to 60 feet, there are environmental variables that can limit the range of the AirClick. The most likely variable to cause this issue is RF interference. There are several things that can cause RF interference such as speaker systems, CRT monitors, wireless phones, or wireless networking devices. If you suspect such a device is causing your issue, the following steps should help you isolate the source of the problem.

Move to another room, away from the source of the interference. Test the AirClick again by having another person hold the iPod with the AirClick connected. Slowly walk away from that person while pressing buttons on your AirClick remote. When the the iPod/AirClick stops receiving commands from the remote, have the other person signal you. Make note of the distance you have now covered. If that distance is greater than the distance you were getting with the iPod near the source of the interference, then most likely your AirClick is working correctly. If the two distances are the same, try replacing the battery inside the remote. You can open the Remote Control unit by removing the three small screws, and replace with a CR2032-type battery or equivalent.

If after replacing the battery and eliminating any environmental variables you are still experiencing limited range, please contact our Tech Support department for further assistance.